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Policies

 

Delivery

          This is what it means: YOU UNLOAD THE TRUCK. We repeat: YOU
UNLOAD THE TRUCK. The truck arrives out front, parks at the curb and the driver removes the steel bands and protective shrink wrap. Each individual box (about 45 lbs) is handed down to YOU, the customer, from he back of the truck. You then walk the flooring into your home.

This is an issue of great concern to consumers, retailers and to those who do not have nexus (a legal presence) in any State.

There are on the books of each and every State taxes called the USE taxes. The issue is this. If you want to make sure you never have a tax obligation, call your State Sales tax and tell them you are buing $10,000 worth of something from out of State or country. They will tell you that you have an obligation to voluntarily submit your USE tax. These taxes sometimes surface a year, or two later. Do not be surprised if someone with a State sales tax agency gives you a shout six months or for that matter six years from now. These taxes are the responsibility of the end user who resides in that State. We have no obligation to collect tax in the Unites States, except in Utah. If we fail to collect at any time, and then contact you later, we are within our rights and within the law to do so.

Even if a merchant does not charge tax, they have the right to collect it at a later date. The only thing a merchant does that is legally wrong is if they collect tax and do not remit it to the State, that is wrong.

Return Policies

If you do not like the product, if you feel the sample and the product are not similar enough, pack it up within 30 days of arrival, send it back and we issue a full refund. We don't care why you want to return the product. A few items will not be included in this policy. They are:

Custom cut treads for stairs
Custom cut bullnose
Custom cut anything

Upon return of the product into our warehouse, depending on the method of payment the entire refund process may take up to 8 weeks. Why would this process take this long? Often the wait is shorter, but we like to cover all our policies in advance for your full and complete understanding.

Why such policies?

We provide service as if you were a commercial customer. You save as a result.

Not everyone is ready for these kind of policies, and of course we respect that. However, our average customer saves about $1500 on a $3700 order (he pays$2200). For ten minutes of unloading time, most folks believe this slightly lower service expectation is more than worthwhile.

At The Wood Floor Warehouse, we deliver exceptional products at unbeatable savings. Constantly increasing our focus on customer service is our objective. We know that treated properly, you will become the most loyal customers.

 
 
Warranty

Information on the Finish

Technical Data

a) We use a poly urethane U.V coating with an addition of aluminium oxide to offer best abrasion resitance.

b) All our coating products are manufactured subject to iso 9002 rules and performance criteria.

c) Seven coats of U.V aluminum oxide are applied for a total thickness of 3.1 mils.

Data

a) Abrasion results show 30% to 110% better than the competition using ASTM D 4060-95 technique.

b) Adherance to the substrate is 100% compared to 95% for the competition's samples.

c) All our prefinished products don't show any "ribbing" of the varnish or "orange peal effect" of the sealer.

The warranty herein provided and obligation of the company hereunder are in lieu of, and buyer herein waves all other warranties, guaranties, conditions or liabilities, either expressed or implied, arising by law or otherwisse, either written or oral (including, without limitation, and obligation of the seller with respect to consequential damages).

You are advised that this warranty provides you with specific legal rights. You are advised that you may have additional legal remedies provided to you under the laws of your country, which are not mentioned above. This warranty does not exclude or limit such other legal remedies, but serves to complete such available remedies.

Claims

This is the only official warranty issued by the company with respect to the finish. See this section and your dealer's receipt for all the claims. All claims for defects in the finish must be submitted in writting and sent by registered mail to your dealer.

All claims must include a detailed description of the problem or defect, a copy of the receipt from the dealer, showing both the receipt number and the date of purchase, as well as a picture and copy of the manufacture's warranty included on the packaging of the product. The dealer will be responsible for dealing with the company in order to resolve the problem with the product. The company shall be entitled to examine and test the defective product prior to its replacement.

RESIDENTIAL 25 YEARS LIIMITED WARRANTY

VARNISH WARRANTY

WOODPRO INC. varnish is manufactured in strict accordance with industry standards and is free from all defects in material (polyurethane prefinish) or in workmanship.

The company further warrants that the finish will not show visible wear and will not suffer damage due to normal and ordinary residential use thereof, the whole subject to the conditions, limitations and exclusions as set out below.

WARRANTY PERIOD

The warranty period for the finish is twenty-five (25) years from the date of purchase thereof (a dealer's receipt is acceptable proof of purchase date.)

LIMITED LIABILITY

In the event of a defect in the finish, the company's liability will be limited, at its option, to the replacement of the defective finish or the repair therof (consisting of refinishing of the defective finish) up to the amount equal to the original purchase price. The whole subject to the limitations set out below.

LIMITATIONS

This warranty applies to the finish only if used in normal residential applications and does not apply where the finish is used in commercial establishments, or where used for other than personal or family use.

The warranty applies to finish only where it has been regularly maintained as recommended by the company.

The warranty applies to the finish only where it has been installed and applied in accordance with the company's instructions, which include the following: Where it is applied to the flooring above ground level, the relative humidity must be between 40 and 50%. Where it is applied to flooring below ground level, the sub-flooring must be adequate and treated against moisture.

The company is not responsible for the following:

(a) any defects in the flooring caused by settlement or movement of the structure, or the walls or foundation thereof.

(b) any problems with the finished caused by the sub-flooring.

(c) any damage caused to the finish by reason of "force majeure" including water damgage, sand damage, discoloration in the wood flooring, extreme environmental conditions, floods, acts of God, or other accidents.

(d) any defects in the finish caused by negligence or abuse of the user.

(e) any defects caused by poor workmanship, improper installation and application, improper installation and application, improper maintenance and misuse.

(f) any defects caused by the use of cleaning products or products other than those especially formulated for use on prefinished flooring.

(g) any defects caused during transportation of the prefinished flooring.

(h) any defects in the finish caused by the moving or dragging of heavy items over the flooring (i.e. refrigerator) or any marks or dents caused to the finish due to sharp objects.

The company accepts no obligations or liabiliteis for the consequential damages arising out, or in connection with the use or performance of the finish or other indeirect damages with respect to loss of property, revenues, or profit, or for removal, installation or re-installation. No representative or person is authorised to offer any other warranty, or assume any other liabilities, on behalf of the company.